Foodbank Signposting Lead
- Type
- Part Time
- Term
- Contract
- Location
- Woking
- Closing date
- Woking
ABOUT US
Woking Foodbank is part of the Trussell group of more than 1,200 foodbanks nationwide. Trussell provides us with specialist support and advice across a whole range of areas, helping us to operate effectively. Locally, Woking Foodbank is part of a charity called Emmaus Transformation Trust. This charity, with Christian foundations and values, supports a wide range of local people in need through many different projects.
The foodbank has been a pillar of support for over a decade, providing emergency food to thousands of local individuals and families in crisis. As we continue to grow, we recognise that food support is just the beginning. To better serve our community, we are excited to introduce a new opportunity for a Foodbank Signposting Lead, someone with the passion, empathy, and initiative to guide our guests toward long-term solutions.
ABOUT THE ROLE
We are recruiting a Signposting Lead to ensure our visitors not only receive food parcels, but also help with next steps out of crisis. You will engage with visitors, guide volunteers, liaise with partner agencies, and support broader Foodbank initiatives.
Greet and build trust with visitors, identify additional support needs
Follow safeguarding procedures
Build and maintain links with local support agencies and charities
Provide volunteers with up-to-date signposting information
Work alongside our Citizens Advice support worker
Maintain referral and support systems
Administer initiatives such as Acts 435, Fuelbank, and supermarket vouchers
Triage email/phone enquiries and manage secure data use
ABOUT YOU
You will:
A confident communicator who builds rapport easily
Empathetic and able to support people in difficult circumstances
Culturally sensitive and respectful
Calm in challenging situations
Organised, proactive, and self-motivated
Comfortable using Microsoft software and databases
Flexible and able to work across multiple locations
You must have a valid driving licence, access to a car (due to the multi site nature of the role), and the right to work in the UK. Experience in charity, health, or social care settings is desirable.
APPLY TODAY
The salary for this role is £12,329 (15 hours per week).
If you’re passionate about helping people find lasting solutions to food poverty, we’d love to hear from you.
Please share your interest with us, and submit your CV to [email protected] by 20 June 2025.